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Technical Help

Phone the Paladin Sales Team for all technical help and guidance.

We provide quotations within 24 hours and full specification sheets for your plumber. Call us on 01205 280354


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Buying a cast iron radiator should be an enjoyable and creative experience and the Paladin Sales Team are here to help if you have any questions or concerns about your cast iron radiator or finish choices. Here are some questions which we are normally asked, but please feel free to telephone 01205 280354, we are here to help.

What is the difference between a section and a column?
Paladin radiators are custom built section by section the old fashioned way by hand and pressure tested prior to delivery. The individual sections of a radiator are shown below. Each section has a BTU output therefore if a section is 400 BTU in size and you require a 4,000 BTU radiator you will need a 10 section radiator. Each section has a number of columns within its design. Please see the diagrams below for clarity.


What is a BTU and how do I calculate what BTU I require for each of my room spaces?
A BTU is an abbreviation for British Thermal Unit which is a unit of energy used to measure heat output. The Paladin Team can easily calculate your heat output requirements by asking you a few simple questions go to our BTU Calculation page to learn more.


How long will my radiator take to be delivered?
As your Paladin cast iron radiator is custom built to the size you require, section by section and custom finished to your specifications this takes time within our UK workshop. Paladin currently offer a 1 week lead time from order for custom metallic painted orders and a 2 week lead time for all other finishes. When you place your order with us a delivery date option will be given to you.

Is my Paladin cast iron radiator going to be easy to install onto my system?
Yes it is as easy to install as a normal conventional radiator.Your system can have one cast iron radiator added as a feature or every room can be fitted with cast iron radiators. The choice is yours and the installation is straight forward.


Why do Paladin custom build radiators?
Paladin custom build radiators to make sure that the cast iron radiator is the correct size for each room space. This will save money on heating costs.


Can we view Paladin Radiators at a showroom?
You can view our cast iron radiators at our showroom at Paladin Radiators, Langrick Road, New York, Lincolnshire, LN4 4XH. Please telephone 01205 280354 or email us for a week day or weekend appointment, whichever is convenient for you.


What’s the difference between a thermostatic radiator valve and a manual radiator valve?
A thermostatic radiator valve will allow you to adjust the heat output for each individual radiator. A manual radiator valve will only allow you to turn a radiator on or off. The thermostatic radiator valve gives you the option to keep living rooms at a comfortable constant heat and occasional rooms such as bedrooms at a lower heat.


What colour can I have my radiator painted?
You can choose from an extensive range of historical colours and metallic colour which Paladin offer or Paladin can paint any colour you would like if you supply the RAL code. Alternatively you can choose a paint effect to highlight or antique your radiator especially if you have chosen an ornate radiator.


Are Paladin radiators suitable for natural energy eco friendly heat sources?
Paladin cast iron radiators work very well with natural heat sources as cast iron absorbs and retains the heat more efficiently as compared to the modern radiator. The heat from a cast iron radiator when utilising natural resources is gentle and consistent, a comfortable ambient heat is enjoyed.


How will my radiator arrive upon delivery?
Your Paladin cast iron radiators will arrive on a pallet via a specialised pallet courier. The radiators will need handling very carefully off the pallet and into position within your room spaces. Paladin provides a help sheet with every order to ensure your radiator is handled correctly during installation.


What is the hand polished finish and how do I maintain the polished finish?
The hand polished finish entails the radiator to be polished down to the bare cast iron metal leaving the radiator in its natural state with no finish upon it. It is a beautiful finish but does require some care as the bare metal will react with air and moisture and cause rusting to occur. This rusting is easily combated by gently polishing your hand polished radiator every 6-8 weeks with a polishing duster lightly sprayed with WD40.


Can I wall mount the radiator rather than have it free standing?
Yes you can have your Paladin cast iron radiator wall mounted instead of free standing, however we do not advise larger radiators to be wall hung. Call us on 01205 280354 for more guidance.


What is a wall stay, how do they work?
A wall stay allows you to stabilise your cast iron radiator to the wall for extra safety especially where children will be using the room space. The radiators are free standing and quite firm on the floor however the wall stay will give the extra firm stability required to stop the radiators rocking backwards and forwards if sat upon or leaned against.


Can I use my current pipe work?
Yes you will be able to use your existing pipe work and a radiator can be built to fit as close as possible or your plumber will be able to extend or shorten your pipe work to fit. Modern pipe work is 15mm in diameter whereas older pipe work systems found in some period properties are 22mm. Most of the Paladin cast iron radiator range can be ordered with 15mm or 22mm pipe connections.


What is the guarantee on a Paladin Cast Iron Radiator?
Paladin cast iron radiators have a 10 year guarantee from all manufacturing defects which affect the usage of the radiator if the correct guidelines are adhered to upon installation.


Will Paladin speak with my plumber regarding technical information?
Yes our Paladin Sales Team will discuss any practical issues directly with your plumber or heating engineer if required.


What is a specification sheet?
Paladin provide upon request a specification sheet for your plumber or heating engineer which provides all measurements needed for installation room by room as well as all heat outputs per room.


What is the difference between Delta 50 and Delta 60?
This relates to the temperature of the hot water within your system, as the modern boiler emits to Delta 50 our BTU calculations are done using Delta 50 ,however if Delta 60 calculations are required please contact the Paladin Sales Team on 01205 280354 for advice and calculations.


19. How can I pay?
Paladin accepts all major credit and debit cards, except American Express. You can also pay by BACS, cheque or cash.

See our full range of cast iron radiators.

Contact Us if you feel you want to talk over your ideas and thoughts. We are here to help and can provide free quotation within 48 hours. Telephone 01205 280354 or email


Free Full Colour Paladin Brochure Request

Our cast iron radiators are shown in our free full colour brochure along with radiator valves and fittings. The Paladin brochure is full of ideas and suggestions and will be delivered to you by post as soon as you request it. Request our free colour brochure today.

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